Customer Resource Management and Marketing
for the Cellular Retailer

Centralized data storage
CellularManager provides centralized online data storage and secure real-time access to vital information across the organization, increasing efficiency and eliminating excess paperwork.

CellularManager also allows retailers to scan and upload important documents into the web-based system. Any document the retailer deems as "important" can be safely and securely stored. These documents can then be made accessible to managers or other specified members of the company from anywhere, at any time.

Online data storage eliminates the need for retailers to keep copies of important documents and removes the need for maintaining an expensive and time-consuming paper trail.

Data security
The security of customer information is vital to creating legitimate CRM and marketing programs. With the right measures in place, unauthorized users will never access vital customer data without permission. By using Secure-Sockets Layer (SSL) accelerators, web-based applications can deliver the maximum security available at the highest performance rate possible.

CellularManager also provides retailers with the ability to lock certain employees out of the software, the ability to track every action of employees within the software, the ability to mask customer information from certain employees, and the ability to restrict downloading of important contractual documents. Coupled with these highly customizable levels of on-site security, CellularManager offers a much higher level of security than most retailers can provide on their own - thus, protecting priceless customer information and ensuring the highest level of privacy controls.

Cost of implementing CRM and marketing processes
For retailers using CellularManager POS, full-featured CRM and marketing tools are fully integrated into the system and are included at no extra charge. The information that retailers gather with each transaction are completely accessible for CRM purposes across the entire organization. CellularManager makes it easy and inexpensive to incorporate CRM into the daily functions of the retail business.

Upgrades and maintenance
CellularManager's web-based architecture means never having to install software upgrades on each computer in each store. Upgrades are seamlessly incorporated into the software without the need to install patches or new drivers. Since CellularManager is a truly integrated and comprehensive application, when one module is upgraded, all modules are upgraded. This also means there is no downtime required for maintenance and no costly hardware upgrades required to be able to utilize the latest upgrade.

Conclusion
The key to effective CRM is collecting the right customer information and using it effectively. CellularManager is helping cellular retailers to streamline business operations and maximize return on investment.

CellularManager is completely unique in its approach. Instead of merely linking disparate systems, CellularManager provides a truly integrated all-in-one solution for the cellular retailer. CRM and marketing functions are embedded within the framework of the already familiar CellularManager POS

Integration means that all of the data processed across the organization available for reporting and tracking. By integrating CRM and marketing processes, CellularManager creates a completely collaborative and comprehensive management system, allowing retailers to spend less time performing market research and more time dealing with other areas of their business.